Every service call answered. Every appointment booked. Every time.
AutoAdvisor AI is a voice agent that handles your service department's inbound calls from first ring to appointment booked — working live inside your DMS the entire time. Not a hold-music queue. Not a callback form. A conversation that ends with a scheduled visit.
Every missed call is a missed appointment.
Service departments run on phone calls — and phone calls are the first thing to break under pressure.
Hold Times Cost Bookings
Callers who wait get impatient, hang up, and call the dealership down the street. Every ring past the first is a chance to lose the visit entirely.
Advisors Juggle Too Many Systems
Customer lookup, vehicle history, slot availability, repair order creation — done manually, across screens, while a caller waits on the line.
Technicians Start Blind
Without a pre-built diagnosis, technicians open the hood not knowing what they're walking into — costing time on every single visit.
One call. Every step handled.
AutoAdvisor AI doesn't route the caller to a human — it completes the interaction itself, live inside your DMS.
Recognizes every caller instantly
Pulls up the existing customer profile the moment they call, or creates a new one on the spot for first-time callers.
Confirms the right vehicle, every time
Cross-references the caller against their vehicle history so your team knows exactly which car needs attention before it arrives.
Books real appointments in real time
Checks live slot availability and schedules the visit directly, matched to actual shop capacity — no double-booking, no static calendars.
Understands the problem before the car shows up
Runs the caller through smart diagnostic questions and pre-builds a repair order with the likely jobs, so the technician starts informed.
Keeps customers moving
Automatically checks transportation and loaner options, so "how will I get to work" is answered before they hang up.
Automates the approval loop
Once a technician finalizes the repair order, AutoAdvisor AI texts or emails the customer the findings and cost — and captures their consent without a single phone-tag round trip.
From first ring to signed-off repair.
The same conversation your best advisor would have — every time, without the wait.
Call comes in
AutoAdvisor AI identifies the caller and looks up their account and vehicle directly in your DMS.
Diagnosis begins
Smart questions build a preliminary picture of the issue, in the caller's own words.
Appointment is booked
Matched to real shop capacity, not a static calendar — the slot is confirmed on the call.
Repair order is pre-built
The technician starts the visit already informed, instead of starting from scratch.
Technician finalizes findings
Labor, parts, and cost are entered in the DMS as usual — no change to your shop's workflow.
Customer is notified
A text or email goes out automatically with the finalized quote and job breakdown.
Customer approves
Their reply is captured and written back into the DMS, so the technician sees the outcome without picking up the phone.
No rip-and-replace. No duplicate data entry.
AutoAdvisor AI works directly with your dealership's existing DMS data — customers, vehicles, repair orders, parts, and appointments.
Tekion Automotive Partner Cloud
AutoAdvisor AI integrates with the Tekion Automotive Partner Cloud, giving dealerships on Tekion's DMS full read/write access across customer, vehicle, repair order, and appointment data — in real time, on every call. Support for additional dealership management systems is planned as the platform expands.
Stop losing appointments to hold music.
See AutoAdvisor AI answer a live call, book a real appointment, and pre-build a repair order — in a working demo on your own DMS data.